Frequently Asked Questions

Frequently Asked Questions

How do I sign up for a tour?

You can book your tour right here on our website, or by calling our call centre at 604 227 7570. Please don’t turn up hoping to pay cash! We have a strict upper limit on tour group size and we hate to turn people away.

What if I need to cancel my tour?

We have recently changed our cancellation policy. You can now request a date exchange or full refund on your ticket purchase for any of our walking tours, provided you give at least 48 hours notice prior to your scheduled tour departure time.

If your scheduled tour start time is less than 48 hours away, we are unable to offer a date exchange or refund.

To request a date exchange or refund call our call centre at 604 227 7570. Please do not request a date exchange or refund if your tour is scheduled to start in less than 48 hours as our call centre operators won’t be able to assist you.

Please note special event Secrets of the Penthouse has a different cancellation policy: all sales are final. Date exchanges and refunds are not possible for tickets purchased to Secrets of the Penthouse.

How long are the tours?

Our walking tours vary in length from 90 minutes to 2.5 hours, depending on the walking tour. Please allow up to an extra 15-20 mins in time to allow for unforeseen delays, questions, or conversations on the tour!

What do I need to bring?

In the summer we recommend you bring a sweater or jacket, since it can get chilly in the evenings. In the spring or fall please bring a waterproof jacket and sturdy footwear. Hat and gloves will help on colder nights!

Are children allowed?

Our tours are designed for adult audiences and do contain references to adult themes. We don’t recommend our walking tours for children under 14.

How much walking is involved?

Each walking tour is a bit different in terms of distance walked, but all our walking tours fall between 1km and 2km (or 2/3 mile to 1 1/2 miles).

Our storytellers always walk at a relaxed, moderate pace. Downtown Vancouver is fairly flat so there aren’t really any hills.

Are the tours wheelchair accessible?

The Forbidden Tour, Lost Souls of Gastown, Art Deco & Chocolate Tasting, and The Really Gay History Tour are all wheelchair accessible.

Secrets of Stanley Park and Secrets of the Penthouse are not wheelchair accessible.

Can I arrange a private tour?

You certainly can! Forbidden Vancouver private tours are available for all our tours and special events. To set up your private tour or to learn more, please visit our Private Tours Page and submit your request. A member of Forbidden Vancouver staff will respond within 24 hours.

What if it rains?

Our tours happen rain or shine! Vancouver can be a little wet at times. In our experience a rain proof jacket with a hood is the most effective clothing to bring. Umbrellas can get a bit awkward if everyone in the audience has one. But if you don’t have a waterproof jacket then do bring your umbrella if the forecast is for rain – it won’t be a problem.

Also, we have crafted tour routes that have scenes under cover wherever possible – using roofs, archways, awnings or even indoors. So there will always be opportunities to stay dry on the tour.

Is there a minimum number of guests for a tour to run?

For The Forbidden Tour, Secrets of Stanley Park, Art Deco & Chocolate Tasting, and The Really Gay History Tour we need a minimum of just four guests. For the Lost Souls of Gastown we need a minimum of five guests. It’s very rare that we need to cancel a tour.

Is there a maximum number of guests per tour?

Yes. Every guest deserves a fully engaging and compelling experience, so we limit each tour group to a maximum of 20 guests.

Does my guide accept gratuities?

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

Can I buy a gift certificate?

Absolutely! Visit our gift certificatespage to buy your gift certificate to our walking tours!

Do I qualify for a student ticket?

If you are in full time education at any age then you qualify as a student. You need to present a valid student ID to your guide at the tour start point.

Anyone aged 19 or under automatically qualifies for a student ticket.

Do I qualify for a seniors ticket?

If you are aged 65 or older than you automatically qualify for a seniors ticket. Please be prepared to present your driving licence to your guide at the tour start point as proof of age.

Will there be a bathroom break during my walking tour?

There is a bathroom break about halfway around on each of our walking tours. The only exception is the Lost Souls of Gastown which is 90 minutes in length and does not have a bathroom break.

Will my walking tour finish in the same place it starts?

Secrets of Stanley Park does finish back at the start point.

The Forbidden Tour and the Lost Souls of Gastown finish in the heart of Gastown, Vancouver’s most loved venue for dinner and drinks. The finish point is a 10 -15 min walk back to the start point or a 10 min walk to Waterfront Station. Taxis are also usually easy to find in Gastown.

Art Deco & Chocolate Tasting finishes at Burrard and Hastings, a 15 min walk from the start point or a 2 min walk to Burrard Skytrain Station.

The Really Gay History Tour finishes in the heart of the Davie Street Village, surrounded by bars and restaurants. It’s about a 15 minute walk back to the start point.

Your guide will always be available after your walking tour to help with directions to where you need to go!

How do I redeem an Entertainment Book Coupon?

It’s easy! If there are two of you coming, then simply buy one adult ticket on our website. The second person uses their coupon like a ticket – handing it to the guide at the start point. When you book please do make a note when asked “how did you find out about our tours?” to say you are using an Entertainment Book coupon. That helps us manage our numbers – we appreciate it! There’s no need to enter a serial number from the coupon during the booking process.

How do I use a Costco gift card?

If you bought a gift card at Costco for the Experience Vancouver Group then you can redeem it with Forbidden Vancouver. Simply call 604 227 7570 to redeem your card. Please note you must bring the physical card to your tour and hand it to your guide. Without your card your booking is not valid and you will not be able to take the tour.

Do Forbidden Vancouver walking tours run year round?

Our public walking tours go on hold Dec-Feb, however you can certainly arrange a private walking tour during the winter months. We also stage Secrets of the Penthouse several times over the winter.