Frequently Asked Questions

Frequently Asked Questions

How do I sign up for a tour?

You can book your tour right here on our website, or by calling our call centre at 604 227 7570. Please don’t turn up hoping to pay cash! We have a strict upper limit on tour group size and we hate to turn people away.

What do I need to bring?

In the summer we recommend you bring a sweater or jacket, since it can get chilly in the evenings. In the spring or fall please bring a waterproof jacket and sturdy footwear. Hat and gloves will help on colder nights!

How long are the tours?

Our walking tours vary in length from 90 minutes to 2.5 hours, depending on the walking tour.

Are children allowed?

Our tours are designed for adult audiences and do contain references to adult themes. We don’t recommend them for children. However, we have had teenagers come on tours and thoroughly enjoy the experience – it’s really up to your discretion as a parent as to whether you are comfortable bringing your teenager on one of our tours. As a benchmark, if you are comfortable with your teenager watching CSI, then you won’t have a problem with them coming on one of our tours.

How much walking is involved?

Each walking tour is a bit different in terms of distance walked, but all our walking tours fall between 1km and 2km (or 2/3 mile to 1 1/2 miles).

Our storytellers always walk at a relaxed, moderate pace. Downtown Vancouver is fairly flat so there aren’t really any hills.

Are the tours wheelchair accessible?

The Forbidden Tour, Lost Souls of Gastown, and Art Deco & Chocolate Tasting walking tours are all wheelchair accessible.

Secrets of Stanley Park and Secrets of the Penthouse are not wheelchair accessible.

Where do the tours start and finish?

Please check the tour in question to see where it starts and finishes. Most of our walking tours start at Cathedral Square, across from the Holy Rosary Cathedral at the intersection of Dunsmuir & Richards streets.

What if it rains?

Our tours happen rain or shine! Vancouver can be a little wet at times, so we recommend you bring an umbrella. We have crafted tour routes that have scenes under cover wherever possible – using roofs, archways, awnings or even indoors. So there will always be opportunities to stay dry on the tour.

Is there a minimum number of guests for a tour to run?

For The Forbidden Tour, Secrets of Stanley Park and Art Deco & Chocolate Tasting, we need a minimum of just two guests. For the Lost Souls of Gastown we need a minimum of five guests. It’s very rare that we need to cancel a tour.

Is there a maximum number of guests per tour?

Yes. Every guest deserves a fully engaging and compelling experience, so we limit each tour group to a maximum of 20 guests.

How do I redeem an Entertainment Book Coupon?

It’s easy! If there are two of you coming, then simply buy one adult ticket on our website. The second person uses their coupon like a ticket – handing it to the guide at the start point. When you book please do make a note when asked “how did you find out about our tours?” to say you are using an Entertainment Book coupon. That helps us manage our numbers – we appreciate it! There’s no need to enter a serial number from the coupon during the booking process.

How do I use a Costco gift card?

If you bought a gift card at Costco for the Experience Vancouver Group then you can redeem it with Forbidden Vancouver. Simply call 604 227 7570 to redeem your card. Please note you must bring the physical card to your tour and hand it to your guide. Without your card your booking is not valid and you will not be able to take the tour.