Frequently Asked Questions

Frequently Asked Questions

How do I sign up for a tour?

You can book your tour right here on our website, or by calling our call centre at 604 227 7570. Please don’t turn up hoping to pay cash! We have a strict upper limit on tour group size and we hate to turn people away.

What do I need to bring?

In the summer we recommend you bring a sweater or jacket, since it can get chilly in the evenings. In the spring or fall please bring gloves and a hat. We do recommend bringing an umbrella.

How long are the tours?

Our walking tours are each around 1 hour 45 minutes in length. Special events like Secrets of the Penthouse may be longer.

Are children allowed?

Our tours are designed for adult audiences and do contain references to adult themes. We don’t recommend them for children. However, we have had teenagers come on tours and thoroughly enjoy the experience – it’s really up to your discretion as a parent as to whether you are comfortable bringing your teenager on one of our tours. As a benchmark, if you are comfortable with your teenager watching CSI, then you won’t have a problem with them coming on one of our tours.

How much walking is involved?

Our tours each involve around 1 km or 2/3 mile walking at a moderate pace. Downtown Vancouver is fairly flat so there aren’t really any hills. Some of the tours have a few stairs, but if you have difficulty with stairs these can easily be avoided without any problem – just let your storyteller know prior to the start of the tour.

Are the tours wheelchair accessible?

Our Forbidden Tour and the Lost Souls of Gastown tours are both wheelchair accessible.

Where do the tours start and finish?

Please check the tour in question to see where it starts and finishes. Most of our walking tours start at Cathedral Square, across from the Holy Rosary Cathedral at the intersection of Dunsmuir & Richards streets.

What if it rains?

Our tours happen rain or shine! Vancouver can be a little wet at times, so we recommend you bring an umbrella. We have crafted tour routes that have scenes under cover wherever possible – using roofs, archways, awnings or even indoors. So there will always be opportunities to stay dry on the tour.

Is there a minimum number of guests for a tour to run?

For The Forbidden Tour we need a minimum of just two guests. For the Lost Souls of Gastown we need a minimum of five guests. It’s very rare that we need to cancel a tour.

Is there a maximum number of guests per tour?

Yes. Every guest deserves a fully engaging and compelling experience, so we limit each tour group to a maximum of 20 guests.

How do I redeem an Entertainment Book Coupon?

It’s easy! If there are two of you coming, then simply buy one adult ticket on our website. The second person uses their coupon like a ticket – handing it to the guide at the start point. When you book please do make a note when asked “how did you find out about our tours?” to say you are using an Entertainment Book coupon. That helps us manage our numbers – we appreciate it! There’s no need to enter a serial number from the coupon during the booking process.

How do I use a Costco gift card?

If you bought a gift card at Costco for the Experience Vancouver Group then you can redeem it with Forbidden Vancouver. Simply call 604 227 7570 to redeem your card. Please note you must bring the physical card to your tour and hand it to your guide. Without your card your booking is not valid and you will not be able to take the tour.